faqs

Frequently asked questions

After Sales

Can I cancel or change an order?


Unfortunately you can't cancel an order once it's been placed. Changing an order is possible if both the below apply: - You email us and we haven't dispatched your order yet. - The order change is for a same price item(s). If both don't apply then you'll have to make a new order.




Can I get a refund or exchange an item?


Please refer to our refunds and exchanges page, here.





The Bags

Are all the quotes written by Quote Bags?


All the quotes that do not have a name at the end i.e. Einstein, Audre Lorde, Universe, are curated by the Founder Zoie Dash, but some of these are inspired by others. All deisgns are by Quote Bags Some graphics are not designed by Quote Bags and just like some quotes the creatoe is credited.




Do you only sell Tote bags?


No, right now (Aug 2021) we have extended our B.A.M.E range to hoodies and t-shirts for adults and children.




What is the difference between your canvas cotton and cotton tote bags?


Please refer to our bag info page here.




Why do some  bags differ in colour and not all?


As much as we are about the words being the centrepiece, we are aware colour plays an important part too. So some deisgns will not come in certain bag colours others may. But every deisgn will come in black, it really does go with everything! But as we grow we will be adding more designs and more colours. So sign up to our newsletter as we will always update you there.




What are the quality of your cotton & canvas bags?


Please go to our bag info page which will answer that question and more.




What happens if I don't understand a quote?


When doing resreach on what quotes would make the collection we noticed some of the quotes were subjective. So, if a quote resonates with you then we would say that's the bag for you. But you are welcome to email us and we can explain our take on them too :)




How do I take care of my tote bag?


Hand wash is best but if using the washing machine, wash inside out and at the lowest temperature. Do not tumble dry nor iron.




Clothing


All the clothes are cotton or part cotton.





Miscellaneous

Do you spam?


We are not even of fond of the food over at Quote Bags HQ. But seriously, we don't and won't. We only let you know about new bags, our comeptitions and sales.




Do you do  competitions or giveaways?


Yes we do, every 3 months we give away one cotton bag to one new subscriber or new follower, who have two bags to choose from.




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Contact

How do I contact Quote Bags?


The best way and fatest response is hello@quotebags.co.uk or the contact form here. Instagram and Facebook to connect with Quote Bags.





Payment

What payment methods do you accept?


We accept: - Most credit and debit cards - Paypal